Privacy is very important to us. We also understand that privacy is very important to you. This Privacy Statement tells you how we protect and use information that we gather through this Eland Veterinary website based in China. Eland Veterinary and some of its affiliates, including Eland Veterinary, and our affiliates, also operate other websites. This Privacy Statement does not apply to the other Eland Veterinary websites. You should review the Privacy Statement posted on other Eland Veterinary websites when you visit them.

By using this website, you agree to the terms of the most recent version of this Privacy Statement. Please read our Terms of Use to understand the general rules about your use of this website. Except as written in any other disclaimers, policies, terms of use, or other notices on this website, this Privacy Statement and the Terms of Use are the complete agreement between you and Eland Veterinary with respect to your use of this website. You may be subject to additional terms that may apply when you access specific services or materials on certain areas in this website, or when you follow a link from this website.


Personal information is information that we can use to specifically identify you, such as your:

Unique personal identifier (e.g., device ID, online identifier)
Internet Protocol address
Email address
Account name, or
Other similar identifiers
Characteristics of protected classifications under law (e.g., age, race, sex, etc.)
Financial information, including credit card numbers
Biometric information (e.g., imagery of the iris, retina, fingerprint, face, or other data that contain identifying information)
Commercial information (e.g., purchase history)
Internet or other electronic network activity information (e.g., browsing history, interaction with our website, etc.)
Geolocation data
Audio, electronic, visual, thermal, olfactory, or similar information (e.g., call recordings)
Professional, employment-related, or other similar information

In some places on this website you have the opportunity to send us personal information about yourself, to elect to receive particular information, or to participate in an activity. For example, you may fill out a registration form, a survey, or an e-mail form and you may elect to receive educational material about our products and therapies.

You also may choose to allow us to personalize your visits to the website, in which case we will ask you for certain personal information to make your visits to our website more helpful to you. When this information is combined with the information that we collect through cookies (described below), we will be able to tell that you have visited our website before and can personalize your access to our website, for example, by telling you about new features that may be of interest to you.


We may keep and use personal information we collect from you through this website to provide you with access to this website. In addition, we may keep and use your personal information:

to respond to your requests
to personalize your access to our website, for example, by telling you about new features that may be of interest to you
to develop records, including records of your personal information
to contact you with information that might be of interest to you, including ,to the extent permitted by law, information about clinical trials and educational and marketing communications about products and services of ours and of others
for analytical purposes and to research, develop and improve programs, products, services and content

to enforce this Privacy Statement and other rules about your use of this website
to protect our rights or property
to comply with a law or regulation, court order or other legal processes


Eland Veterinary will not share your personal information collected from this website with an unrelated third-party without your permission, except as otherwise provided in this Privacy Statement.

In the ordinary course of business, we will share some personal information with companies that we hire to perform services or functions on our behalf. For example, we may use different vendors or suppliers to ship you products that you order on our website. In these cases, we provide the vendor with information to process your order such as your name and mailing address. In cases in which we share your personal information with a third party vendor, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal).

We may disclose your personal information to third parties if we feel that the disclosure is necessary to:

enforce this Privacy Statement and the other rules about your use of this website
protect our rights or property
fulfill obligations relating to a corporate sale, merger, dissolution, or acquisition
comply with a law or regulation, court order or other legal process
Please note: In addition to the ways that we may keep, disclose, and use information described in this Privacy Statement, we also may keep, disclose, and use personal information in ways that we believe are consistent with CFDA and the governmental guidance, directions, regulations, and laws.


If you visit our website to read or download information, such as information about one of our products, we may collect certain information about you from your computer or mobile device. This information may include:

The name of the domain from which you access the Internet
The Internet Protocol address (“IP Address”) of the device you are using
The type of browser and operating system you are using
The date and time you access our website
The internet address of the site from which you linked directly to our website
Which pages you have visited on our website
The search terms you use
The links on which you click
Cookies: We also may collect this information through cookies, pixels, web beacons, and similar technologies (“cookies”), that work through placing a small file (like a text file or graphic) in your browser files. Cookies are used to collect information for business purposes, such as enabling essential website functions and improving the user experience. You are free to decline our cookies if your browser permits, but some parts of our website may not work properly for you if you do so. Eland Veterinary may use third-party tracking, advertising, and content providers to act on our behalf to track and analyze your usage of our sites and to enable certain essential website functions, such as navigation. These companies protect that data in accordance with their privacy policies. These third parties may collect, and share with us, as we may request, website usage information about visits to our sites, measure and research the effectiveness of our advertisements, and track page usage and paths followed during visits through our sites. Also, these third-party providers may place our Internet banner advertisements on other sites that you visit, and track use of our Internet banner advertisements and other links from our marketing partners’ sites to our sites. To the extent the information collected on Eland Veterinary’s behalf by these third parties contains any personally identifiable information, we will protect it in accordance with this Privacy Statement. Please refer to your browser Help instructions to learn more about managing cookies.


Non-personal information is information that cannot identify you or be tied to you. We are always looking for ways to better serve you and improve this website. We will use non-personal information from you to help us make this website more useful. We also will use non-personal information for other business purposes. For example, we may use non-personal information or aggregate non-personal information to:

create reports for internal use to develop programs, products, services or content
customize the information or services that are of interest to you
share it with or sell it to third parties
provide aggregated information on how visitors use our site, such as ‘traffic statistics’ and ‘response rates,’ to third parties


Certain of our webpages permit you to create a user account and login to that account. The information in this section applies to those webpages:

Viewing/Editing Personal Information: You may change the information you have provided by logging into your account and editing the information. If you are the patient, your personal information will be viewable by all persons you have invited and registered on your account (e.g., Friends and Family Members). If you are registered on a patient’s account, your personal information will be viewable by the patient as well as others registered on that account.

Storage of Personal Information: Eland Veterinary may store your personal information on servers in countries where Eland Veterinary operates, including (a) server(s) located in the United States of America. If you choose to close your account, we will maintain copies of your information in our internal records, systems, and databases, in accordance with our data retention schedules. We will continue to treat your personal information in accordance with this Privacy Statement.

Protecting Personal Information: We take security seriously and take a number of steps to protect your personal information. You also play a big part in protecting the privacy of your personal information. When you create an account, we ask you to select a password that is unique to you. To protect your personal information from unwanted disclosure, you should not give your password to anyone with whom you would not share your personal information. Our website may also log you out after a period of inactivity and require you to log in again. When you are ready to leave this website, always “log off” and close your browser to help protect the confidentiality of your information.


If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made. Significant changes are also described below.


This website may contain links to other websites. Some of those websites may be operated by Eland Veterinary, and some may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. This Privacy Statement does not apply to any other website, even the other Eland Veterinary websites. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website, we recommend that you review each website’s privacy practices and make your own conclusions regarding the adequacy of these practices.


We may contact you periodically by e-mail, mail, telephone, or text if you agree to that contact to provide information regarding programs, products, services and content that may be of interest to you. In addition, some of the features on this website allow you to communicate with us using an online form. If your communication requests a response from us, we will send you a response via e-mail. The e-mail response or confirmation may include your personal information, including personal information about your name, address, etc.


We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child’s name or e-mail address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.


Security is very important to us. We also understand that security is important to you. We have implemented security measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. While we have implemented security measures, please keep in mind that “perfect security” does not exist on the Internet or elsewhere and no transmission of information is guaranteed to be completely secure. In particular, e-mail sent to or from this site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.


If you have questions or comments about this Privacy Statement, please contact us at: support@elandvet.com.